Effective Date: 2/24/2025

1. Shipping Policy

1.1 Order Processing Time

  • Orders are processed within [5] business days, excluding weekends and public holidays.

  • In the event of high order volumes, processing times may be extended. Customers will be notified accordingly.

1.2 Shipping Methods and Delivery Time

  • We offer multiple shipping options, including standard and expedited shipping.

  • Estimated delivery times depend on the destination and chosen shipping method. MizMuzi.com does not guarantee delivery dates and is not liable for delays caused by couriers or unforeseen circumstances.

1.3 Shipping Costs

  • Shipping costs vary based on the destination, order weight, and selected shipping method. The total shipping cost will be displayed at checkout.

  • Free shipping promotions, if applicable, are subject to change and may include additional conditions.

1.4 International Shipping

  • We ship internationally to select countries. Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

  • MizMuzi.com is not responsible for delays due to customs processing.

1.5 Risk of Loss & Damage

  • All orders are inspected before shipment. Once an order is handed over to the shipping carrier, the risk of loss or damage transfers to the customer.

  • If an order is lost or damaged in transit, customers must contact the carrier directly. MizMuzi.com will assist in filing claims where applicable.

2. Return and Refund Policy

2.1 Eligibility for Returns

  • Returns must be requested within 14 days of delivery.

  • Items must be unused, in original packaging, and in resellable condition.

  • Certain items, such as perishable goods, hygiene products, and customized items, are non-returnable.

2.2 Return Process

  • Customers must contact MizMuzi.com at [email protected] before returning any items.

  • Approved returns must be shipped to the designated return address provided by our support team.

  • Customers are responsible for return shipping costs unless the return is due to a shipping error or defective item.

2.3 Refund Processing

  • Refunds will be processed within 30 business days after the returned item is received and inspected.

  • Refunds will be issued via the original payment method. Processing times may vary depending on the payment provider.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

2.4 Exchanges

  • Exchanges may be available for defective or damaged items. Customers should contact our support team to arrange an exchange.

  • If an exchange is not available, a refund or store credit may be offered.

2.5 Non-Receipt of Order

  • If an order is marked as “delivered” but not received, customers must contact the carrier for assistance.

  • MizMuzi.com is not liable for orders claimed as delivered by the carrier but not received by the customer.

3. Dispute Resolution

  • Any disputes regarding shipping, returns, or refunds will be handled in accordance with our Terms and Conditions.

  • MizMuzi.com reserves the right to refuse returns or refunds if the policy is abused.

4. Policy Changes

  • MizMuzi.com reserves the right to modify this Shipping and Returns Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Information For questions regarding shipping and returns, please contact us at:

Email: [email protected]